Complaint

1. All products in the Store are covered by a two-year warranty from the moment the package is received by the Customer.
2. If the Customer identifies a defect in the purchased product, it can be reported by phone, via email, messenger, or in writing.
3. After confirming the acceptance of the complaint, the Customer should promptly send the product to the Store's address, ensuring proper care in securing the product. The returned product should include a printed and completed form, available on the website [https://www.bandwatch.pl/pl/content/6-zwrot-i-wymiana](https://www.bandwatch.pl/pl/content/6-zwrot-i-wymiana), and proof of purchase.
   Shipping details: F.H. LENART Tomasz Lenart, ul. Wojska Polskiego 6, 95-015 Głowno, mobile: 665-624-578.
4. If the defect is confirmed, the Store will replace the defective product with a defect-free one or remedy the defect according to the Customer's request, unless the method requested by the Customer is impossible or would involve disproportionate costs.
5. The cost of shipping in the case of a justified complaint is borne by the Store. The Customer may send the package for complaint review at their own expense and request reimbursement if the described defect is found (shipping costs are reimbursed up to a maximum of 10 PLN). Cash-on-delivery shipments are not accepted.
6. The Customer may agree to compensation for incurred shipping costs with an additional, free strap of their choice, which will be included in the return shipment. The cost of shipping the repaired/replaced product back to the Customer is covered by the Store.
7. The Customer may request the Store to order a courier to pick up the complaint package. The courier will pick up the package the next business day between 8 a.m. and 6 p.m. In case of an unsuccessful pick-up attempt, the Store will not make another attempt, and the shipping cost will then be borne by the Customer.
8. The following are not subject to complaint: mechanical, thermal, or chemical damages; defects resulting from random events (e.g., broken glass, scratches on the case, etc.); using the watch contrary to its intended purpose; aesthetic defects arising from regular use, such as minor abrasions on the case or glass, minor wear and tear of the strap; battery wear, even during the warranty period; defects resulting from improper maintenance of the strap, e.g., washing in a washing machine.
9. The Store will respond to the Customer's request no later than 14 days from the date of receiving the shipment.
   
   

   Address for sending the defective product:

   F.H. LENART Tomasz Lenart, ul. Wojska Polskiego 6, 95-015 Głowno, mobile: 665-624-578

   
   
   
   

Print, fill out, and include in the package:

Return/Exchange/Complaint Form